Human capital is vital in all medical practices. With the fluid situation, practices are finding their businesses and patient traffic dwindle. How do you manage staff in a time of chaos?
We've culled from the best and the brightest teams who seem to be doing well under the circumstances. Here we share their suggestions on how to lead and motivate in uncharted territory.
- Prioritize good patient care.
- Communicate so your teams all move toward achieving a common goal.
- Be flexible. We have never experienced anything like Covid-19 before and everything is fluid and changing.
- Be creative and challenge yourself to embrace "business as unusual".
- Focus team resources and time into projects that you have put off because of lack of time.
- Daily communication is crucial with partners, staff, team leaders, and patients.
- Know your chain-of-command and identify the people in charge of specific tasks.
- Ensure your staff and all clinicians are protected.
- Market more actively. Update your web site, and social media.
- Have twice daily huddles in the morning to review the day ahead and at the end of the day to go over the day’s accomplishments.
- Be consistent, honest, and encouraging.
Some helpful resource links:
